Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@dynastyrush.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@dynastyrush.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What should I do if I receive the incorrect product?
Please accept our apologies if you received a product that differed from the one you bought! Please email us at support@dynastyrush.com and we will ensure that you receive what you purchased!
What is your return policy if I am dissatisfied with the product?
Yes within 30 days after receiving your package. Here are your packing
instructions:
1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel,
covering up any previous delivery address and barcode without
overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from your nearest post office or shipping company of
your choice.
If you did not get a return label, please contact support@dynastyrush.com.
Please take note! If you got a defective product, please send an email to support@dynastyrush.com before returning your item.
We will then be able to assist you with the returns process and identify a suitable solution.